![]() One social media user reacted to the news of the report by noting the seemingly contradictory assertions from Facebook and WhatsApp. "I think we absolutely can have security and safety for people through end-to-end encryption and work with law enforcement to solve crimes," Cathcart said during a YouTube interview in July with the think tank Australian Strategic Policy Institute (ASPI). Will Cathcart, head of WhatsApp, has previously acknowledged that the company has worked with law enforcement. In one instance, WhatsApp user data was given to prosecutors in a case against a Treasury Department employee who leaked confidential documents to a media outlet. "For example, WhatsApp shares metadata, unencrypted records that can reveal a lot about a user's activity, with law enforcement agencies such as the Department of Justice," ProPublica wrote. The investigation further asserted that Facebook downplayed the amount of data it collects from WhatsApp users, as well as how it used the data. The SEC has not taken public action on the complaint, and an agency spokesperson declined to comment on the matter to ProPublica. Securities and Exchange Commission (SEC) about how Facebook used outside contractors, along with artificial intelligence systems and account information, to monitor user messages. ProPublica also reported obtaining a confidential complaint filed last year with the U.S. However, Woog told ProPublica that WhatsApp did not consider the contractors' roles to be that of content moderators. The contractors make their judgments in each case "typically in less than a minute," according to ProPublica.Ĭarl Woog, WhatsApp's director of communications, verified to ProPublica that teams of contractors sift through messages in an attempt to remove abusive content. Yet, ProPublica's report said that contractors are hired specifically for reading private messages, as well as viewing images and videos, that WhatsApp users have reported as being improper.Īccording to the report, the workers then determine whether the reported content should be classified as fraud, illegal pornography, terrorist activity, etc. Senate in 2018, "We don't see any of the content in WhatsApp." Indeed, Zuckerberg said during testimony to the U.S. ![]() WhatsApp has also been promoted as being so secure that not even its parent company can open the messages. Before a user sends a message, a flag appears on the screen that reads, "No one outside of this chat, not even WhatsApp, can read or listen to them." The encryption is said to make all messages on the app unreadable until the message reached its intended recipients. Zuckerberg once cited WhatsApp's end-to-end encryption as a feature he was planning on bringing to Instagram and Facebook Messenger.
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